IDOL Enterprise Desktop Search is a new module from Autonomy that runs
on any PC in order to make the corporate desktop entirely searchable. A
secure, enterprise version of desktop search, IDOL Enterprise Desktop
Search integrates with all other IDOL modules making content from
secure corporate networks, intranets, local data sources, the Web, as
well as information on the desktop, such as email and office documents,
readily and easily accessible.
AUTONOMY INTERWOVEN DELIVERS HOSTED WEB LANDING PAGE SOLUTION
Marketers today demand solutions that allow them to move quickly to
take advantage of immediate business opportunities, continually test
and optimize their landing pages, and stay within budget.
Assia Svinarova
Autonomy (UK)
Autonomy takes 2009 Intelligent Awards!
With all eyes on the economy, smart enterprises will have to make the
most of technology to outmaneuver the competition and navigate the
shoals of a challenging marketplace. The competition will be fierce,
and it's more important than ever for companies to make the most of
information and deliver timely insight, to quickly adapt applications
and processes to changing conditions, and to maximize financial and
operational performance.
ITIL
What Is ITIL
IT Infrastructure Library is best practice in IT Service Management developed by OGC. ITIL is intended to assist organisations to develop a framework for IT Service Management. Worldwide ITIL is the most widely used best practice for IT Service Management. ITIL has been ratified as an ISO 20000 standard.
Forest Commercial Holdings Pty has developed a range of processes which support the ITIL best practice methodologies. Select the appropriate link below to obtain further detail of the process and its benefit.
For More Information Have a look at:
Processes Developed:
1. Service Support
2. Service Delivery
Why ITIL
ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL provides a comprehensive, consistent and coherent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.
The ethos behind the development of ITIL is the recognition that increasingly organisations are becoming dependent on IT in order to satisfy their corporate aims and meet their business needs. This increasing dependency leads to a growing requirement for high quality IT services. In this context quality means matched to business needs and user requirements as these evolve.
Why adopt ITIL? Because it means improved support to the business in delivering better services to customers tailored to their needs. By offering services, based upon effective and appropriate underlying principles, designed and developed in sympathy with the customer's requirements, the customer's business practices and goals can be more readily matched. IT can then become an enabler of the business rather than merely a support function.
Reduced costs to the organization Through adopting appropriate, quality driven, efficient practices, targeting scarce resources where they will be most cost-effective and matching budget cycles more consistently, higher quality services can be delivered for the same or less money.
More professional staff By encouraging staff to see IT Service Management as a recognized professional skill, especially through the qualifications and training available, competence sets can be readily defined and staff will focus on the right tasks and be more effective in their work performance. This leads to increased staff motivation and productivity.
Background ITIL is the best practice approach for IT Service Management, promoted by OGC. The approach has been adopted by hundreds of organisations worldwide, including IBM, Barclays Bank, Midland Bank, Guinness, The Proctor & Gamble Company and British Airways.
The approach has been developed in conjunction with both public and private sector organisations to provide genuine, recognized world class practices with a view to sponsoring a high level of quality standardisation across the IT industry.
The British Standards Institute has developed both a Code of Practice for IT Service Management (PD0005:1998) and a British Standard: Specification for IT Service Management (BS 15000:2000, AS8018). The Code of Practice provides an informative overview of the needs and requirements of internal and external IT Service suppliers. This has been written to align with the details in the IT Infrastructure Library, effectively forming a high-level management overview of the subject matter.
The integrated and coordinated approach to offering excellent customer service that ITIL (and the BSI Code) offers is becoming more widely adopted worldwide, and is helping organisations to benchmark each other within the IT Service Management area.
